Effective Date: [20/04/2026]
Last Updated: [26/04/2026]

Drok (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our platform (website/app/services).

This policy applies to:

Users (customers/patients)
Vendors (pharmacy partners, lab partners, home care providers)
Delivery Partners

By using Drok, you agree to the terms mentioned below.

1. Information We Collect

1.1 For Users (Customers)

• Name, phone number, email address
• Delivery address and location
• Prescription details (if uploaded)
• Order history (medicines, lab tests, etc.)
• Payment details (processed via secure third-party gateways)
• Health-related information (only when required for services)

1.2 For Vendors (Pharmacy / Lab / Home Care)

• Business name, owner details
• Contact information
• GST / License details (Drug License, Lab Certifications, etc.)
• Bank account details for payouts
• Service details (products, pricing, availability)

1.3 For Delivery Partners

• Name, phone number, address
• ID proof (Aadhaar, PAN, Driving License)
• Bank details for payments
• Location data (for order delivery tracking)

2. How We Use Your Information

We use your data to:

• Provide and manage services (orders, bookings, deliveries)
• Connect users with vendors and delivery partners
• Process payments and payouts
• Verify identities and ensure safety
• Improve platform performance and user experience
• Send important updates (order status, OTPs, service alerts)
• Provide customer support

3. Data Sharing & Disclosure

We only share data when necessary:

• With Vendors: User details required to fulfill orders or services
• With Delivery Partners: Name, contact, and delivery address
• With Payment Gateways: For secure transactions
• With Legal Authorities: If required by law or government request

❗ We do NOT sell your personal data to third parties.

4. Data Storage & Security

• Your data is stored on secure servers
• We use encryption and standard security practices
• Access is restricted to authorized personnel only

However, no system is 100% secure. Users should also keep their login credentials safe.

5. Location Data

• Delivery partners’ live location may be tracked for order fulfillment
• Users’ location may be used to show nearby vendors/services

6. Cookies & Tracking

We may use cookies to:

• Improve user experience
• Save preferences
• Analyze usage and performance

Users can control cookies through browser settings.

7. User Rights

You have the right to:

• Access your personal data
• Request correction of incorrect data
• Request deletion of your account
• Opt-out of marketing communications

To request any changes, contact us at: info@drokpharma.in

8. Vendor & Partner Responsibilities
Vendors must:

• Provide accurate and valid business/legal details
• Ensure quality and authenticity of products/services
• Maintain confidentiality of user data
• Delivery Partners must:
• Use customer data only for delivery purposes
• Not misuse or share personal information
• Follow platform safety and conduct rules

9. Data Retention

• We retain data as long as your account is active
• Some data may be kept for legal or compliance reasons

10. Children’s Privacy

Drok services are not intended for users under 18 years of age without guardian consent.

11. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for their privacy practices.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be notified on the platform.

13. Contact Us

For any privacy-related concerns, contact:
Email: info@drokpharma.in
Phone:+91 9286714504